Terms and conditions.

Effective date: July 2025

Definitions

“Company”

refers to Insyt Solutions Ltd and its subsidiary, Insyt FamilyCare.

“User”

refers to the client, caregiver, nurse, or visitor of the platform.

“Platform”

refers to the Insyt FamilyCare website and the InsytCare mobile app.

Scope of services

Insyt FamilyCare provides:

• Personal care (bathing, feeding, toileting, companionship)
• Clinical oversight (medication reminders, wound care, vitals monitoring)
• Post-surgical recovery and live-in or hourly care

All services are rendered by trained professionals (nurses, caregivers, CHEWs, and auxiliaries).

Client obligations

• Provide accurate medical and emergency contact information
• Notify the Company of cancellations 24 hours in advance
• Cooperate with assigned staff

Payment terms

• Services are to be paid in advance via Flutterwave or approved alternatives
• All transactions are secured and encrypted
• Refunds are subject to the Refund Policy

Staff standards

Our staff undergo thorough background checks, health verification, and professional training. Inappropriate behaviour should be reported immediately to info@insytfamilycare.com.

Intellectual property

All software, content, images, training manuals, trademarks, and logos are the intellectual property of Insyt Solutions Ltd. Unauthorised use is strictly prohibited.

Limitation of liability

Insyt FamilyCare shall not be liable for indirect damages, personal dissatisfaction, or incidents beyond reasonable control, unless due to proven gross negligence.

Dispute resolution

In the event of a dispute, both parties shall first attempt resolution via written communication. If unresolved, disputes shall be subject to arbitration in Lagos, Nigeria.

Updates and modifications

We may update these Terms and Policies from time to time. Continued use of the platform constitutes acceptance of the latest version.