Refund policy.

Effective date: July 2025

Eligibility for refunds

Refunds may be issued under the following circumstances:

Unrendered services

If a caregiver or healthcare professional fails to attend a scheduled visit and no reschedule or substitute was offered.

Prepaid plan cancellation

If a client cancels a prepaid service plan at least 48 hours before the commencement of care.

Overcharges and technical billing errors

In cases of double payment, system errors, or incorrect charges.

Non-refundable conditions

Refunds will not be issued for:

• Services already rendered, including partially completed visits.
• Cancellations made within 24 hours of scheduled service.
• Customised or tailored care plans already initiated.

Requesting a refund

All refund requests must be submitted in writing to info@insytfamilycare.com within 7 days of the incident. Requests must include:

• Full name and contact information
• Date and type of service
• Reason for the refund request

Processing timeline

Upon approval, refunds will be processed within 7 to 10 business days to the original payment method.