Privacy policy.

Effective date: July 2025

Information we collect

We collect personal, professional, and health-related data to facilitate our services:

Personal identifiers

Full name, phone number, address, next of kin, emergency contacts.

Client medical data

Diagnoses, allergies, medications, vital signs, medical history.

Care plans

Assessment outcomes, tailored care instructions, physician notes.

Staff data

ID documentation, professional certifications, health clearance forms.

Payment data

Transaction details processed through Flutterwave or similar gateways.

Purpose of data collection

Your data is collected for the following reasons:

• Accurate delivery of tailored health and personal care
• Caregiver-patient matching and scheduling
• Compliance with licensing and medical standards
• Billing, auditing, and refund processing
• Platform improvements, training, and customer support

Data sharing and disclosure

We do not sell or rent your data. Your data may be shared:

• With authorised caregivers and medical professionals for care delivery
• With government agencies for regulatory purposes
• With third-party service providers (for example, payment processors) bound by confidentiality obligations

Data security

We implement encryption, role-based access controls, firewalls, and routine audits to secure your information. Data is stored on compliant servers through Zoho, Firebase, and other secure providers.

Your rights

You have the right to:

• Access and request corrections to your data
• Request data deletion, subject to legal obligations
• Withdraw consent for optional communications

Children’s privacy

We do not knowingly collect data from individuals under 16 without verified parental or guardian consent.